Doctor Home Visits for Seniors in Winnipeg
Getting to a clinic can be hard as we get older, especially in a Winnipeg winter. With a doctor house call, you stay at home and the doctor comes to you.
Call for a doctor at home204-582-2362
Medical emergency? Call 911 now. Chest pain, trouble breathing, signs of a stroke, a bad fall or heavy bleeding need emergency care. Do not wait for a house call.
Why seniors choose house calls
- Over 20 years in Winnipeg. White Cross Healthcare has been operating in Winnipeg for over 20 years.
- No trip out. No icy sidewalks, no parking, no bus, and no need to ask for a ride.
- No waiting room. Wait in your own chair instead of a busy clinic.
- Same-day visits, 7 days a week. Phone lines are open 8:00 a.m. to 6:00 p.m.
- 100% covered by Manitoba Health.
- Anywhere inside the Perimeter Highway, including seniors' apartments and 55+ buildings.
- You don't need to be a White Cross patient or have a family doctor.
Family and caregivers can book for you
Yes, a family member or caregiver can book a house call for you. When they call, they will need your PHIN (Personal Health Identification Number). It is printed on your Manitoba Health card.
If you help look after a parent, spouse or neighbour, you can:
- Call 204-582-2362 to book the visit, with their PHIN from their Manitoba Health card.
- Write down their symptoms, when they started, and any changes you have noticed.
- Gather their medicines and papers before the doctor arrives.
- Be there, in person or by phone, to let the doctor in and help with questions, if your family member agrees.
Your family member's health information is private. The doctor may need their permission before sharing details with you.
Getting ready for the doctor
- Your health card (Manitoba, or another province or territory)
- All your medicine bottles in one bag or box, including vitamins, eye drops, puffers and creams
- Recent papers from the hospital, a specialist or home care
- Your glasses and hearing aids, so you can see and hear the doctor well
- A list of your questions, written down
- A family member or friend with you, or on speaker phone, if you would like help remembering what the doctor says
Seniors' apartments and 55+ buildings
Yes, we visit you at home, including seniors' apartments and 55+ buildings. When you book, tell us the building name, unit number, buzzer code and the best entrance to use.
When to call 911 instead
Call 911 for chest pain, trouble breathing, signs of a stroke (face drooping, arm weakness, trouble speaking), a bad fall, or sudden confusion. Do not wait for a house call.
Not sure what to do? Health Links - Info Santé has registered nurses on the phone 24 hours a day, 7 days a week: 204-788-8200 in Winnipeg, or 1-888-315-9257 toll-free.
Questions from seniors and families
How do I book a doctor house call in Winnipeg?
Call 204-582-2362 (58-22-DOC). Phone lines are open 8:00 a.m. to 6:00 p.m., 7 days a week. Have the patient's health card ready (Manitoba, or another province or territory). Our office books a same-day visit for you.
Can I book a house call for my parent, spouse or someone I care for?
Yes. Family members and caregivers can book a house call for someone else. You will need the patient's PHIN (Personal Health Identification Number), which is printed on their Manitoba Health card. If the patient has health coverage from another province or territory, have their health card ready and we'll confirm the details.
What is a PHIN?
Your PHIN is your Personal Health Identification Number. It is printed on your Manitoba Health card. We use it to book your visit, and it is how Manitoba Health covers the visit.
What should I have ready when I call?
Have the patient's health card (a Manitoba Health card with their PHIN, or a health card from another province or territory), their full address including any apartment number and buzzer code, and a phone number where we can reach you today.
Can I book online?
Not yet. We are setting up an online patient portal, and a link will appear on this website when it is ready. For now, please call 204-582-2362. Phone will always be available.
Who can get a house call?
People of all ages who live inside Winnipeg's Perimeter Highway. House calls are especially helpful for seniors, people with limited mobility, people too unwell to travel and parents with sick children.
Is there an age limit?
No. We see patients of all ages, from babies to seniors.
Which areas of Winnipeg do you visit?
We visit homes anywhere inside the Perimeter Highway (Highways 100 and 101). If you are not sure whether your address is inside the Perimeter, call us and we will check. See areas we serve.
Do I need a family doctor or to be a White Cross patient to book?
No. You don't need to be a White Cross patient or have a family doctor. Anyone who needs a doctor at home, inside the Perimeter Highway, is welcome to call 204-582-2362.
Looking for a family doctor for the long term? You can also register with the Province's Family Doctor Finder (204-786-7111 in Winnipeg).
Do you visit seniors' apartments and 55+ buildings?
Yes. We visit you at home, including seniors' apartments and 55+ buildings. When you book, tell us the building name, unit number and buzzer code.
More answers: all questions and answers.